Where should I ship the photo booth?

Shipping & Delivery FAQ

When will my kit arrive? Your photo booth rental kit ships via ground and arrives by 11 p.m. the day before your event. With priority shipping, it arrives by 11 p.m. two days before your event. Once your kit ships, you'll receive tracking by email so you can monitor its progress.

Where should I ship it? We recommend shipping to your home, office or hotel, depending on your schedule. A signature is not required unless the kit ships to a business address.

If you're shipping to a business, a few additional rules apply:

• No weekend or Saturday delivery
• Signature required

If you ship to an event venue, make sure the hours are clear for UPS drop off and they are willing to accept your delivery.

Locations we don't recommend

To avoid delivery delays or failed drop-offs, we don't recommend shipping to:

• Airbnbs or short-term rentals (they often won't accept shipments)
• Gated communities, apartment complexes, or venues requiring a gate code or call-box entry (couriers can't always get through and may return the package)
• Businesses that are closed on the delivery day
• P.O. boxes (carriers can't deliver equipment kits to them)

If your only option is an address with access restrictions, let us know in advance so we can make a note of it. Please understand that access issues preventing delivery fall outside our delivery guarantee.

Can you ship to a store for pickup? Yes. We can ship to a local UPS store for pickup. If you'd like help finding a nearby location, just email us and we will be happy to assist.

Where do I enter my address? You'll enter your exact shipping address on the equipment waiver, linked in your onboarding email from lovestreamsupport@bustld.com.

Delivery guarantee Our delivery guarantee applies only when all required shipping information is provided accurately and on time on your equipment waiver. Delivery issues caused by incorrect or incomplete address information void the delivery guarantee and any refund eligibility. In short: if the address you provide is wrong, the kit is on its way to the wrong place, and that's outside what we can cover.

What if my kit hasn't arrived? If your kit hasn't arrived by 11 p.m. the night before your event, email support right away so we can help.